100% Salesforce Native · Service Cloud
Stop Bleeding Customers Over Solved Problems.
Your knowledge base has the answers. Your customers can't find them.
Close the gap with GPTfy before they leave.
14%
of service issues fully resolved
in self-service
Gartner, 2024
65%
of customers switch brands after
one bad experience
Qualtrics, 2024
38%
average annual agent turnover
in contact centers
SQM Group, 2024
Your support problem isn't one problem. It's three.
Your cases pile up. Your customers disengage. Your agents leave. Each problem feeds the next - and the cost compounds every quarter.
Burning $$$.
To Answer Your Own FAQ.

Only 14% of service issues resolve in self-service - not because answers don't exist, but because customers don't ask the way your KB is organized. Every undeflected case is budget spent twice: once to write the article, again to read it aloud.

"The volume right now is around 2,500 emails per day, but it will be 7,000 to 8,000. End of this year, probably 30K emails per day."- Technical Lead, Global Pharmaceuticals
65% Lost.
CSAT Dies in the Hold Queue.

Customers don't remember whether you solved their problem. They remember the hold time. The chatbot that said "I don't understand." The transfer that made them repeat everything. That feeling - not the resolution - drives churn.

"[**********] is not anywhere near where we would need it."- VP of Service Ops, National Facility Services
38% Quit.
Another Quit. Another 1-Star Review.

Each departure takes institutional knowledge with it - your brand tone, your edge cases, your customer quirks. New reps take months to ramp. Any customer, any channel, can land in front of your least trained agent. That agent is your brand.

"Could we auto-create next steps and draft email templates from that?"- Service Ops Leader, Enterprise Retail
AI that routes, resolves, and remembers - so your support team doesn't have to.
Today

Emails pile up. Callers repeat themselves. Chatbots fail. Reps triage every case manually and misclassify half of them. Your best agents waste hours on work AI should handle.

→
Turn On GPTfy

AI reads emails, responds to chats, classifies intent, and routes to the right team. Suggested responses on every case. Reps solve from second one, not minute five.

→
Result

GPTfy deflects cases before they reach a rep. Right team, first time. Every rep performs like your best rep. Ramp in days, not months.

How GPTfy Transforms Your Service Cloud
Pre-built prompts. Live in days.
1
Case Deflection

Chatbot + KB integration resolves questions before they become cases. Email-to-Case with PDF and HTML parsing handles structured inbound automatically.

2
Case Creation

AI summarizes, analyzes, and enriches every case. Intelligent routing sends it to the right team. AI identifies RMAs proactively.

3
Case Resolution

KB-powered auto-generated resolutions. Sentiment, intent, and early root cause analysis on every interaction.

4
Post Resolution

Analyze the full sentiment journey. Finalize root cause. Re-engineer processes, update your KB, and prioritize bugs.

Works Across Every Channel
Email Phone GPTfy Voice Communities Portal Einstein Bot WhatsApp SMS Slack MS Teams M365 Copilot
Real Results: Global Enterprise, 50,000+ Employees, 59 Countries
97%
Case Deflection
22.5K+
Monthly Automated Chats
76 Days
To Go Live
59
Countries · 20+ Languages

A global enterprise with 50,000+ employees needed to scale customer support across 59 countries without hiring 200+ additional agents. Traditional approaches required 12+ months. They deployed GPTfy in 76 days across three phases - foundation, integration, and deployment - going live with AI-powered support across 20+ languages.

Customer inquiries that previously took 2-3 days to resolve now get instant responses. GPTfy handles 22,500+ monthly chats automatically across in-app messaging and live chat. 100% Salesforce-native - no Data Cloud, no Agentforce - just GPTfy running in their org with their AI provider.

What Your Service Team Gets
Fewer Cases · First-Touch Fixes · Happier Customers
1

They Ask. AI Answers. 0 Cases.

Stop answering the same questions your knowledge base already covers. GPTfy's Gen AI + RAG chatbot understands questions asked in any way.
  • Einstein Bot + Gen AI + RAG Conversational AI with real knowledge retrieval, not scripted decision trees
  • Natural Language Understanding Handles questions phrased differently every time
  • Multilingual at Scale One customer runs GPTfy across 22 countries in 18 languages
  • Zero Dead Ends When the chatbot can't resolve, it creates a case with full context
Service Leaders · IT · CX Teams
Explore Einstein Bot →
2

One Call: Sorted.

Your agents shouldn't spend the first five minutes figuring out what the customer already explained to someone else.
  • Email-to-Case Automation AI reads emails and attachments, extracts data, updates case and creates orders automatically
  • Intelligent Routing Routes cases by type, sentiment, priority, and agent skill
  • Auto-Generated Responses AI drafts personalized emails your reps can review and send in seconds
  • Root Cause Analysis AI identifies patterns across case history to surface repeat issues
Support Reps · Service Ops · Managers
Explore AI for Service →
3

Your CSAT Smoke Alarm.

You don't find out about unhappy customers when they fill out a survey. You find out when they leave.
  • Real-Time Sentiment Analysis Scores every case interaction for customer sentiment automatically
  • Red Account Prevention Identify at-risk customers before they churn
  • Sentiment Journey Tracking See how sentiment changes across interactions and channels
  • QBR and Renewal Prep AI assembles service history and sentiment trends for business reviews
CX Leaders · Service Management · Account Managers
Explore GPTfy Agents →
"There are quite a few third-party providers trying to do that, and all of them need me to send accounts into a separate system. I'm not a big fan of that at all."
- Director, Financial Services
Explore by Channel
Email → Phone → GPTfy Voice → Communities Portal → Einstein Bot → WhatsApp → Slack → MS Teams → M365 Copilot → Watch Demo →
Questions From Service Leaders and CX Teams
FAQ
Setup
How long does it take to set up?
GPTfy ships with 20+ pre-built prompts that activate in less than a day. Full deployment - routing rules, sentiment thresholds, chatbot tuning - takes up to three weeks.
Security
Where does case data go?
Your data stays in your infrastructure. GPTfy is a managed package inside your Salesforce org, built on a zero-trust architecture. Data masking strips PII from case data before it transiently reaches your AI provider. A Security Audit Record logs every AI interaction for compliance. Zero GPTfy servers. Zero caching.
Channels
Does it work across email, chat, and phone?
Yes. Email-to-Case is native GPTfy. Einstein Bot, Communities, SMS, WhatsApp, Slack, MS Teams, and Microsoft Copilot integrate through GPTfy's agentic AI interface, and may use Twilio & other 3rd party providers. GPTfy Voice lets reps record and log support calls with one click - useful where calls aren't recorded. All channels feed into the same case record.
Accuracy
How accurate is AI case classification?
High - when the prompt is well-designed and your data is clean. Classification runs on a structured prompt tuned to your taxonomy (products, functions, issue types). The more specific your categories and the cleaner your case data, the more accurate the output. Most customers see strong results out of the box.
Deflection
How does the chatbot handle questions not in our knowledge base?
Configurable. It either opens a case or redirects to a live agent - depends on your setup. The chatbot grounds every response in your knowledge base data with guard rails to prevent hallucination. It preserves full conversation context so the customer never repeats themselves.
Knowledge
Does GPTfy work with our knowledge base?
Yes. GPTfy includes a built-in RAG sync adapter that synchronizes Salesforce Knowledge articles. For external knowledge bases, GPTfy connects through native RAG integrations provided by leading LLM providers - Google Gemini, OpenAI, Anthropic, and others.
3 problems · 3 weeks · 3 wins
Get GPTfy Prove →
Paid engagement · Under five figures
Don't take our word for it. Make us prove it.
Our forward-deployed engineers work alongside your Salesforce admin and business team, in your org, with your data, on your real use cases. No presentations. No guesswork. A working AI solution your team actually uses.
"I'm a firm believer of deploying pilots and seeing the value than just looking at presentations." - CTO, Financial Services
Fixed per-user/month. Unlimited prompts. No consumption surprises. See pricing →
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