Talk to Your Salesforce. In Any Language.

GPTfy AI voice integration connects phone calls directly to your Salesforce CRM. When someone calls, AI validates their phone number against Salesforce contacts, understands their question in any language, retrieves relevant data from Salesforce or knowledge articles using RAG technology, and responds in their native language while automatically updating CRM records.

When someone calls, GPTfy automatically matches their phone number to contacts and accounts in Salesforce. This enables personalized responses with account-specific information and eliminates manual identity verification while maintaining enterprise security standards.

GPTfy uses RAG (Retrieval-Augmented Generation) technology to search your knowledge articles, support documentation, and FAQs. When a caller asks a question, AI finds relevant information from your actual content and delivers accurate answers in their language, not generic AI responses.

For complex questions requiring human expertise, AI automatically creates a case in Salesforce, captures the caller's information and question details, and routes to the appropriate team with full context for quick follow-up. The caller receives confirmation of the escalation.

Yes, all voice conversations are processed with enterprise-grade security within your Salesforce environment. GPTfy maintains compliance with GDPR, HIPAA, and other regulations, with complete audit trails of all phone interactions and caller validations.