Deflect Tickets. Boost Efficiency.
AI-enhanced Einstein resolves more. Cut costs, reduce MTTR and boost CSAT.
Support Managers, Deflect Support Costs
78% First-Contact Resolution
Transform basic inquiries into automated resolutions through RAG-powered knowledge retrieval, eliminating first-line support overhead.
$2.1M Annual Cost Reduction
Verified savings across enterprise support teams through automated ticket deflection and reduced agent workload.
Operations Leaders, Scale Global Support
24x7 Support in 90+ Languages
Deliver instant customer assistance worldwide through Einstein Bot enhancement, maintaining consistent service quality.
42% Higher CSAT Scores
Enhance customer experience through instant responses while intelligently routing complex issues to specialists.
Technical Directors, Secure Bot Intelligence
100% Salesforce Native
Customer data never leaves your Salesforce environment, ensuring FINRA, HIPAA, and GDPR compliance through existing security protocols.
Hours Not Months
Zero external integrations or security reviews required using your choice of AI models through secured infrastructure.
Powerful Capabilities
RAG Knowledge Base
Convert support documents into instant answers using your choice of AI models through secured connections.
Intelligent Routing
AI analyzes inquiries and routes to self-service or specialized agents based on complexity and urgency.
Native Security
Support data processing occurs within your Salesforce Org and your AI model, to ensure compliance with protocols.
Three-Step Process
Receive inquiries, process through your AI infrastructure, and automatically resolve or route cases.
Frequently Asked Questions
The AI enhancement achieves a 78% first-contact resolution rate through RAG-powered knowledge retrieval, which transforms basic inquiries into automated resolutions. The system intelligently analyzes customer queries, retrieves relevant information from your knowledge base, and provides accurate responses instantly. This eliminates first-line support overhead while maintaining high-quality customer service.
The solution is 100% Salesforce native, ensuring that customer data never leaves your Salesforce environment. This architecture maintains compliance with FINRA, HIPAA, and GDPR through existing security protocols. All support processing occurs within your Salesforce instance, providing complete data sovereignty and eliminating the need for external integrations or security reviews.
The system provides 24x7 support in 90+ languages through Einstein Bot enhancement, maintaining consistent service quality worldwide. It leverages your own Google Cloud Platform, Dialogflow & Gemini AI to deliver instant customer assistance globally. The AI-powered routing system ensures that complex issues are directed to specialized agents while maintaining high customer satisfaction scores, with a 42% increase in CSAT ratings.
Why Choose Einstein Chatbot AI
90+ ways to Help
Support your customers in 90+ languages with your own Google Cloud Platform, Dialogflow & Gemini AI.
$2.1M+ Cost Reduction
Verified annual savings through automated support deflection while maintaining enterprise service quality.
100% Data Sovereignty
Complete enterprise security with support processing occurring entirely within your Salesforce instance.
Transform Global Support Today
Experience enterprise support intelligence with complete security through native Salesforce processing.