Deflect Tickets. Boost Efficiency.

The AI enhancement uses RAG-powered knowledge retrieval to convert basic inquiries into automated resolutions. The system intelligently analyzes customer queries, retrieves relevant information from your knowledge base, and provides accurate responses instantly. This reduces first-line support overhead while maintaining high-quality customer service through knowledge-augmented responses.

The solution is 100% Salesforce native, ensuring that customer data never leaves your infrastructure. This architecture maintains compliance with FINRA, HIPAA, and GDPR through existing security protocols. All support processing occurs within infrastructure you control, providing complete data sovereignty and eliminating the need for external integrations or security reviews.

The system provides 24x7 support in 90+ languages through Einstein Bot enhancement, maintaining consistent service quality worldwide. It connects to your own Google Cloud Platform, Dialogflow & Gemini AI to deliver instant customer assistance globally. The AI-powered routing system analyzes inquiry complexity and recommends either self-service resolution or escalation to specialized agents.

GPTfy works alongside your existing Einstein Bot deployment by adding RAG-powered knowledge retrieval and multi-model AI capabilities. The bot's existing dialog flows remain intact while GPTfy intercepts queries that require knowledge-grounded responses, routes them through your configured AI Connection, and returns answers citing your actual Knowledge articles. No changes to your current Einstein Bot configuration are required.

GPTfy creates an AI_Response__c record for every chatbot interaction, capturing the query, retrieved Knowledge articles, AI response, and whether the case was deflected or escalated. You can build Salesforce reports on these records to track deflection rates, average resolution time, and cost-per-ticket reduction. These records integrate with your existing Service Cloud dashboards and reporting framework.

GPTfy's Security Layer masks PII and PHI before any data reaches the AI model, using configurable regex patterns and field-level masking rules. In regulated industries like healthcare or financial services, you can define which fields are fully redacted, partially masked, or tokenized before the chatbot processes customer queries. Every interaction is logged in the audit trail for compliance reporting against HIPAA, FINRA, and GDPR requirements.