Transform Communities with Intelligence
increase in community engagement with AI assistance.
Administrators, Empower Your Communities
Administrators, Empower Your Communities
Easy Setup, Powerful AI Features
Configure AI assistants for your customer and partner communities directly in Salesforce Experience Cloud with no-code setup and template-based prompts.
Centralized Management
Manage AI experiences across all your communities from a single console with unified controls for content policies and usage monitoring.
Experience Users, Engage with Intelligence
Experience Users, Engage with Intelligence
Natural Language Interactions
Enable your community users to ask questions, get support, and find information using natural language conversations right within your Experience Cloud site.
Personalized Assistance
Deliver contextual help based on user profiles, past interactions, and community content to provide personalized and relevant responses.
Customer Success Managers, Transform Community Engagement
Customer Success Managers, Transform Community Engagement
Multilingual Support
Break language barriers with AI that understands and responds in multiple languages, making your global communities more accessible and inclusive.
24/7 Intelligent Assistance
Provide always-available support even outside business hours with AI assistants that can handle routine inquiries and escalate complex issues when needed.
"The GPTfy app has truly transformed the way clients operate, enhancing communication, decision-making, and overall efficiency. The real-time collaboration features have fostered a more dynamic and collaborative work environment."— Rishi Golyan, Ranger at AlgoCirrus
Frequently Asked Questions
How does the AI system handle multiple languages in Experience Cloud communities?
The AI system provides comprehensive multilingual support, understanding and responding in 95+ languages without additional configuration. This makes your communities accessible to global audiences, breaking language barriers and creating more inclusive environments. The system automatically detects the user's language and provides responses in their preferred language while maintaining context and accuracy.
Can the AI assistant be customized for different community user roles?
Yes, the system supports role-based access control, allowing you to customize AI capabilities based on community user roles and permissions. Administrators can configure different levels of access and functionality for various user types, ensuring appropriate information access while maintaining security. This is managed through a centralized console where you can set up content policies and monitor usage across all communities.
How does the AI system improve community engagement and support?
The AI system enhances community engagement through natural language interactions and personalized assistance. It provides 24/7 intelligent support, handling routine inquiries and escalating complex issues when needed. The system references your knowledge articles, discussions, and community content to deliver contextual help based on user profiles and past interactions. This has been shown to increase community participation by 40% and reduce support tickets by up to 35%.
Transform your community experiences with AI
Discover how GPTfy Experience Cloud integration can transform your customer and partner communities in just 30 minutes. We'll show you real examples based on your community needs.
Book 45 mins. Discuss your use cases.100% Salesforce Native. AppExchange Security Approved.
Unlike other AI solutions that can send your data to third-party AI systems without masking, GPTfy runs in your Salesforce Org and uses your company's secured AI infrastructure. All community interactions are protected with multi-layered PII protection, and comply with GDPR, HIPAA, PCI-DSS, and other industry standards.