GPTfy.ai End User License Agreement

Effective Date: October 16, 2025

This End User License Agreement ("Agreement") is between PlumCloud Labs LLC ("PlumCloud," "we," "us") and you ("Customer," "you," "your") regarding your use of GPTfy.ai, including its integrations, connectors, and extensions (the "Software").

By installing or using the Software, you agree to this Agreement. If you do not agree, please do not use it.

1. Purpose and License

GPTfy.ai helps customers safely use generative AI within platforms such as Salesforce, Microsoft Copilot, and other business systems.

What We Provide: We provide the integration, governance, and control layer. You connect and manage your own AI Model.

Your License: We grant you a non-exclusive, non-transferable, revocable license to install and use GPTfy.ai for your internal business purposes in accordance with this Agreement and applicable platform terms (for example, Salesforce AppExchange or Microsoft Marketplace terms).

2. Bring Your Own Model (BYOM)

Your Model, Your Choice

GPTfy.ai allows you to connect and use the AI model(s) you select and control. You decide which model to use, where it's hosted, and how it's configured. You establish your own direct relationship with your AI model provider (such as OpenAI, Anthropic, Google, Microsoft Azure, AWS, or others), and GPTfy.ai provides the secure connection and governance layer.

Our Role

We provide the tools that help you connect, govern, and monitor AI interactions, including masking, auditing, access control, and compliance features. We ensure GPTfy.ai functions as described in our documentation within supported platforms.

Your Role

Because you choose and control your AI Model, you are responsible for:

The data you send to it
The content or outputs it produces
Ensuring your use complies with all applicable laws and organizational policies

Important: We have no responsibility for your AI Model's capabilities, limitations, training data, biases, accuracy, quality of outputs, or any claims related to the model's behavior or performance.

Shared Responsibility

We are responsible for GPTfy.ai's functionality, integrity, and security controls within its supported platforms. You are responsible for how GPTfy.ai is configured, the models you connect, and how outputs are used. Together, we share responsibility for using the system in a secure and ethical way.

3. Platform Dependency and Extensions

GPTfy.ai operates within third-party platforms such as Salesforce, Microsoft Copilot, and any future platforms we support (collectively, the "Host Platforms").

Uptime, availability, and performance of GPTfy.ai depend on the availability and performance of these Host Platforms. We are not responsible for interruptions, delays, or outages caused by those platforms, their APIs, or related infrastructure.

GPTfy.ai may offer connectors, agents, or extensions for other platforms or communication channels such as Slack, Microsoft Teams, WhatsApp, or others (collectively, "Extensions"). This Agreement automatically applies to all current and future Extensions provided by PlumCloud, unless a specific addendum or supplemental agreement is provided.

Your use of GPTfy.ai is also subject to the terms of the relevant Host Platforms (e.g., Salesforce AppExchange or Microsoft Copilot Marketplace). You agree to comply with those terms, and this Agreement does not alter or limit any obligations imposed by the Host Platforms.

4. Data and Privacy

You own your data and the outputs generated through your AI Model.

We do not use your data or AI Model outputs to train or improve any public models.

GPTfy.ai runs inside your Host Platform environment, meaning data residency and retention remain under your control.

We follow security and privacy practices designed to protect data within GPTfy.ai. For detailed information about our security measures, architecture, and certifications, please refer to our Trust Center.

For information about how we handle personal data, including your rights under GDPR, CCPA, and other privacy laws, please see our Privacy Policy at https://gptfy.ai/legal-agreements/privacy-policy.

5. AI Model Outputs and Content

The outputs produced by your AI Model (sometimes referred to as an LLM) are generated by that model based on your configuration and inputs.

GPTfy.ai applies prompt-engineering and optimization techniques intended to make AI outputs more relevant and usable; however, the nature of generative AI means results may still contain inaccuracies, bias, or other errors.

While we take reasonable steps to facilitate useful results, we do not guarantee that any AI output will be accurate, complete, or suitable for your intended use, and you remain responsible for reviewing and validating all outputs before relying on them.

6. Intellectual Property and Use Restrictions

Ownership

GPTfy.ai, including its software code, connectors, user interface, design elements, workflows, and all related documentation and materials, are the confidential and proprietary property of PlumCloud Labs LLC or its licensors. All rights not expressly granted to you in this Agreement are reserved by PlumCloud.

Your License Rights

You receive a limited right to install and use GPTfy.ai as described in this Agreement for your internal business purposes. This license does not transfer ownership or grant you any rights to modify, copy, distribute, create derivative works, reverse engineer, decompile, or disassemble the Software. You also may not replicate GPTfy.ai's proprietary workflows or design features to develop competing products, or remove any proprietary notices, trademarks, or attribution within the Software.

Feedback

You may choose to provide suggestions or feedback about GPTfy.ai. By doing so, you agree that PlumCloud may use and incorporate your feedback without restriction or obligation, while you retain ownership of your original ideas or content.

Your AI Model Provider Relationship

GPTfy.ai software itself does not bundle or include third-party AI models or libraries. Instead, GPTfy.ai enables you to connect to AI model APIs that you select, provision, and control directly with your chosen provider (such as OpenAI, Anthropic, Google, Microsoft Azure, AWS, or others).

You are responsible for establishing your own contractual relationship with your AI model provider, including compliance with their terms of service, acceptable use policies, and data processing agreements. GPTfy.ai simply provides the secure connection layer that allows your chosen AI models to interact with your Salesforce or other Host Platform data under your control and governance.

7. Service Levels and Support

Our Service Level Agreement, including support response times, severity levels, and resolution procedures, is available at https://gptfy.ai/legal-agreements/service-level-agreement.

Essential Support is included with your license at no additional cost. Premium Support options are available for customers with complex requirements or who need 24x7 coverage.

We will use commercially reasonable efforts to maintain GPTfy.ai's availability, but uptime commitments are subject to the limitations described in Section 3 regarding Host Platform dependency.

Planned maintenance will be scheduled during off-peak hours when possible, and we will provide advance notice of any expected service interruptions.

8. Warranties and Disclaimers

We warrant that GPTfy.ai will function substantially as described in our documentation.

We will maintain commercially reasonable security, compatibility, and support practices for the Software.

Because GPTfy.ai operates within Host Platforms and connects to your own AI Models, we cannot control or guarantee the availability, behavior, or performance of either.

We do not provide legal, compliance, or regulatory advice and make no warranties regarding your compliance obligations.

EXCEPT AS EXPRESSLY STATED ABOVE, THE SOFTWARE IS PROVIDED "AS IS" AND "AS AVAILABLE." ALL OTHER WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, ARE DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

9. Limitation of Liability

Each party's total liability under this Agreement will not exceed the greater of (a) $10,000 or (b) the total fees paid by you for GPTfy.ai during the twelve (12) months prior to the claim.

Neither party will be liable for indirect, incidental, or consequential damages (including lost profits, data loss, or business interruption).

These limitations do not apply to gross negligence, willful misconduct, breach of confidentiality, intellectual property infringement, or either party's indemnification obligations under Section 10.

10. Indemnification

Our Indemnification

We will defend you against third-party claims that GPTfy.ai infringes that party's intellectual property rights, and we will pay damages finally awarded against you or agreed to in settlement, provided you:

Notify us promptly in writing of the claim
Give us sole control of the defense and settlement
Provide reasonable cooperation in the defense

This indemnification does not apply to claims arising from: (a) modifications you make to GPTfy.ai, (b) your combination of GPTfy.ai with other products, or (c) your use of GPTfy.ai in violation of this Agreement.

Your Indemnification

You will defend us against third-party claims arising from:

Your AI Model's outputs or behavior
Your data inputs or use of data
Your violation of applicable laws or regulations
Your breach of Host Platform terms
Your use of GPTfy.ai in a manner inconsistent with this Agreement

You will pay damages finally awarded against us or agreed to in settlement, provided we notify you promptly, give you control of the defense, and provide reasonable cooperation.

11. Term and Termination

Subscription Term

This Agreement commences on the date you install or first use GPTfy.ai (the "Effective Date"). Your subscription term will be as specified in your Order Form, AppExchange purchase, or other commercial agreement with PlumCloud (the "Initial Term"). If no specific term is specified, the Initial Term will be one (1) year from the Effective Date.

Renewal

Upon expiration of the Initial Term, this Agreement will automatically renew for successive renewal periods equal to the Initial Term (or one year if the Initial Term is less than one year), unless either party provides written notice of non-renewal at least thirty (30) days prior to the end of the then-current term. Renewal pricing will be at PlumCloud's then-current rates unless otherwise specified in your Order Form.

Termination for Cause

Either party may terminate this Agreement for cause if the other party materially breaches any provision of this Agreement and fails to cure such breach within thirty (30) days after receiving written notice of the breach. Written notice must specify the nature of the breach in reasonable detail.

Termination for Non-Payment

PlumCloud may suspend or terminate your access to GPTfy.ai immediately upon written notice if you fail to pay any fees when due, provided such fees remain unpaid for fifteen (15) days after written notice of non-payment.

Termination for Insolvency

Either party may terminate this Agreement immediately upon written notice if the other party becomes the subject of a petition in bankruptcy, becomes insolvent, makes an assignment for the benefit of creditors, or enters into liquidation or receivership.

Effect of Termination

Upon any termination or expiration of this Agreement:

You must immediately cease all use of GPTfy.ai and uninstall the Software from all Host Platforms
All licenses granted under this Agreement will immediately terminate
You will remain liable for all fees and charges incurred prior to the termination date
Because GPTfy.ai runs within your Host Platform environment, your configuration data and settings remain under your control within your Salesforce org or other Host Platform

No Refunds

Except as expressly provided in this Agreement or required by applicable law, all fees paid are non-refundable. Termination of this Agreement will not relieve you of any obligation to pay fees that accrued prior to termination.

Survival

The following sections will survive any termination or expiration of this Agreement: Section 4 (Data and Privacy - data ownership provisions only), Section 6 (Intellectual Property and Use Restrictions), Section 8 (Warranties and Disclaimers - disclaimer provisions only), Section 9 (Limitation of Liability), Section 10 (Indemnification), and Section 12 (General Provisions - Governing Law, Notices).

12. General Provisions

Governing Law and Dispute Resolution

This Agreement is governed by the laws of the State of Illinois, USA, excluding its conflict-of-law principles.

Any dispute arising under or related to this Agreement shall be resolved by binding arbitration in Illinois under the rules of the American Arbitration Association. Each party will bear its own costs, and the arbitrator may award reasonable fees where permitted.

Assignment

Neither party may assign this Agreement without the other party's prior written consent, except that either party may assign this Agreement in connection with a merger, acquisition, or sale of all or substantially all of its assets.

Force Majeure

Neither party will be liable for any failure or delay in performance due to causes beyond its reasonable control, including acts of God, natural disasters, terrorism, riots, war, epidemics, or failures of the internet, telecommunications, or Host Platforms.

Severability

If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect.

Waiver

No waiver of any term or condition of this Agreement will be valid unless in writing and signed by both parties. The failure of either party to enforce any provision will not constitute a waiver of that provision or any other provision.

Export Compliance

You agree to comply with all applicable export and import laws and regulations, including those of the United States. You will not export, re-export, or transfer the Software to any prohibited country, entity, or person.

U.S. Government Rights

If you are a U.S. Government entity, the Software is a "commercial item" as defined in 48 C.F.R. 2.101, and is licensed in accordance with this Agreement.

Notices

All notices under this Agreement must be in writing and will be deemed given when delivered personally, sent by confirmed email, or three days after being sent by certified mail to the addresses on file.

Entire Agreement

This Agreement, along with our Privacy Policy, Service Level Agreement, and Trust Center documentation, represents the full understanding between you and PlumCloud regarding GPTfy.ai and supersedes all prior agreements, whether written or oral.

Updates to This Agreement

We may update this Agreement as our software or integrations evolve. We will notify you of material changes through reasonable means (e.g., AppExchange update notice or email). Continued use of GPTfy.ai after notice constitutes acceptance of the updated Agreement.

Contact Information

PlumCloud Labs LLC
Email: operations@plumcloudlabs.com
Website: https://GPTfy.ai

By using GPTfy.ai, you acknowledge that you have read, understood, and agree to be bound by this Agreement.