97% Case Deflection. 76 Days.
No Data Cloud / Agentforce Required.
The Challenge
The Solution
Customer Profile
Fortune 500 Scale
50,000+ employees across multiple regions with complex support requirements
International Reach
59 countries requiring native language support and complex support SLAs
Support Volume
22,500+ monthly inquiries automated across all channels including in-app messages
Why GPTfy Was Selected
100% Native
Everything stays within Salesforce environment
Rapid Deployment
90-day implementation vs. 12+ months for alternative solutions
Complete Governance
Full transparency and auditability of all AI interactions
Implementation Journey: 76-Day Transformation
Phase 1: Foundation
Days 1-25
- •GPTfy installation and configuration
- •AI infrastructure integration
- •Security framework setup
- •Initial testing protocols
Phase 2: Integration
Days 26-50
- •Einstein Bot enhancement
- •Multi-system data connections
- •Language processing setup
- •Workflow automation design
Phase 3: Deployment
Days 51-76
- •Global language optimization
- •Advanced workflow implementation
- •Production deployment
- •Comprehensive monitoring setup
Transformational Results
Case Deflection
Customers receive instant, accurate responses without human intervention
Inquiries Handled
Automation of customer inquiries including live chat transfer and case creation
Compliant Chats
Full auditability and data security for regulatory requirements
Solution Capabilities
20+ Languages
Native responses in multiple languages with cultural context, enabling global customer satisfaction
Instant Intelligence
Advanced AI integrated with Einstein Bot, providing comprehensive customer context instantly
Enterprise Security
BYOM capability with existing AI infrastructure, maintaining complete data residency and regulatory compliance
Ready to Transform Your Operations?
See how GPTfy can help your organization achieve similar results while maintaining the highest levels of security and compliance
Book Your Demo Today