Webinar Recording
Check out all the webinars related to the Salesforce + AI world
Salesforce + AI Real World Use Cases
Find out the real-world use cases of AI and Salesforce and see what you can do now with Gen AI capabilities for your organization.
Agenda:
- Introduction
- Overview of Salesforce and AI
- Sales and Service Cloud Use Cases +
- Demo
- Q&A
ChatGPT + Salesforce Service Cloud
Find out how you can use ChatGPT securely inside your Salesforce Service Cloud.
Agenda:
- ChatGPT use cases for your Support, Call Center & Customer Success
- Demo/How can you enable your Service Cloud users?
- How can you plan for User Adoption, Security, and Privacy?
- Demo/How can you address internal concerns & other requirements
- Q&A
ChatGPT + Salesforce Sales Cloud
Find out how you can use ChatGPT securely inside your Salesforce Service Cloud.
Agenda
- ChatGPT use cases for your Sales Cloud users
- Demo/How can you enable your Sales Cloud users?
- How can you plan for User Adoption, Security, and Privacy?
- Demo/How can you address internal concerns & other requirements
- Q&A
Salesforce + ChatGPT: Drive Transformation with GPTfy
Find out how you can drive digital transformation of your organization with Salesforce and ChatGPT with GPTfy
Agenda:
- ChatGPT use cases for your Sales Cloud users
- Demo/How can you enable your Sales Cloud users?
- How can you plan for User Adoption, Security, and Privacy?
- Demo/How can you address internal concerns & other requirements
- Q&A
Extreme Prompt Engineering for Salesforce
Are you tired of seeing basic AI applications like email generation and case summarization?
This webinar dives into the high-impact tasks you can automate with advanced AI techniques.
Agenda:
- Introduction: AI in Salesforce
- Prompt Engineering Fundamentals: Lifecycle, Few Shot Learning
- Advanced Techniques: Scoring-Based & Coaching Prompts, Humanizing AI-Generated Emails
- Tips & Tricks: Recency Bias, JSON Prompts, HTML Generation
- Enhancing Effectiveness: Dynamic Locale, RAG (Retrieval-Augmented Generation), File Analysis
- Grounding Rules: Data Privacy and Security, Ethical Considerations, and Salesforce-Specific Guidelines
- Q&A
Salesforce Health Cloud + AI
Would AI improve your care delivery and automate business operations?
Examine how you can use AI to improve patient care and lower costs as a Provider, Payer, Pharma, MedTech, or anyone else.
Agenda:
- Introductions
- Health industry – Overview & Challenges
- Health Cloud Use Cases
- AI Considerations: Security, Architecture,
- Demo
- Resources and takeaways + Q&A
Financial Service Cloud + AI
Can AI better support your Wealth Management, Insurance & Banking?
Explore AI’s new high-touch capabilities for your Clients, Financial Advisors, Agents, Bankers, and Client Services.
Agenda:
- Introduction
- Financial Services…Challenges & New Horizon
- What can AI do for us today? + AI Use Cases
- AI Considerations: Security, Architecture,
- Demo
- Resources and Takeaways + Q&A
NU's Einstein Chatbot + RAG AI = 50% Faster Support
Learn how National University addressed financial aid challenges using Einstein, Salesforce Knowledge, and third-party RAG-enabled AI to quickly and accurately answer student questions.
Objective 1: Learn how National University supports students and handles financial aid challenges.
Objective 2: Learn how Salesforce helps quickly provide answers to student questions.