Grunt work lowers CSAT
Your agents type case notes while customers wait. GPTfy brings agentic AI to Service Cloud: RAG chatbots, case summarization, sentiment scoring, email-to-case routing. Your models, fixed pricing, live in days.
65%switch brands after one bad experience (Qualtrics)
Your support problem isn't one problem. It's three.
Cases pile up. Customers disengage. Agents leave. Each problem feeds the next, and the cost compounds every quarter.
To Answer Your Own FAQ.
Only 14% of service issues resolve in self-service. Not because answers don't exist, but because customers don't ask the way your KB is organized. Every undeflected case is budget spent twice: once to write the article, again to read it aloud.
“It enables Salesforce professionals like me to use AI of my choice in a declarative manner. Case summarization, classification, routing, personalized email response generation.”
- Sury Ramamurthy, Technical Architect, Innolake Corporation
Power your bot with RAG-powered chatbotCSAT Dies in the Hold Queue.
Customers don't remember whether you solved their problem. They remember the hold time. The chatbot that said "I don't understand." The transfer that made them repeat everything. That feeling drives churn.
“Finally an easy to use AI solution which would not only help you manage daily tasks efficiently but also give you the power to interpret large datasets to make business decisions effectively.”
- Ashwin Kotian, AVP, ICICI Lombard
Build prompts with sentiment scoring via Prompt BuilderAnother Quit. Another 1-Star Review.
Each departure takes institutional knowledge with it. New reps take months to ramp. Any customer, any channel, can land in front of your least trained agent. That agent is your brand.
“Found the deployment to be easy. Just took me 10 minutes. Pre-configured prompts and the complimentary Open AI connection helped me test this App quick.”
- Salman Khan, Release Manager, IBM
Secure this with Security LayerDeflect Cases Before They Start
Gen AI + RAG Chatbot Answers What Scripts Cannot
GPTfy's RAG-powered chatbot retrieves the right article regardless of how the question is phrased. One customer: 22 countries, 18 languages.
Zero Dead Ends, Full Context Handoff
When the chatbot cannot resolve, it creates a case with full conversation context. See intelligent case routing in action.
Resolve on First Touch
Email-to-Case with AI Classification and Routing
AI classifies intent, routes by sentiment and priority. Cases arrive pre-categorized. Watch the email-to-case demo.
Auto-Generated Summaries and Response Drafts
GPTfy generates case summaries with PII masking and drafts empathetic responses agents send in seconds.
Protect CSAT Before It Drops
Real-Time Sentiment Scoring Across Every Channel
GPTfy scores sentiment on every interaction, surfacing red accounts before they churn. See the CSAT sentiment demo.
Sentiment Journey Tracking and QBR Prep
AI assembles sentiment trends and root cause analysis for business reviews. Spot patterns across thousands of cases.
Why Leading Companies Choose GPTfy for Service Cloud
97% Case Deflection in 76 Days
GPTfy customers deflect 97% of cases with RAG-powered chatbots. 22,500+ monthly chats across 20+ languages. See KB article generation in action.
First-Touch Resolution, Not Minute Five
AI classifies, routes, and pre-populates every case. Watch case progression tracking reduce handle time from 8 minutes to 2.
Red Accounts Caught Before They Churn
Real-time sentiment scoring across email, chat, and phone. Surface at-risk customers before they leave.
Key Takeaways
- RAG-powered chatbot grounds every response in your Knowledge Base data to prevent hallucination
- Email-to-Case classifies intent, routes by sentiment and priority with cases arriving pre-categorized
- Security Layer masks PII before AI execution via Named Credentials with zero GPTfy servers or caching
- Real-time sentiment scoring across email, chat, and phone surfaces at-risk customers before they churn
- BYOM supports 15+ models so service teams use their preferred AI provider at negotiated cloud rates
- Fixed per-user/month pricing with unlimited prompts eliminates per-conversation overage charges
Frequently Asked Questions
GPTfy ships with 20+ pre-built prompts that activate in less than a day. Full deployment including routing rules, sentiment thresholds, and chatbot tuning takes up to three weeks with GPTfy Prove. Your Salesforce admin learns to configure and maintain everything during the engagement.
Only masked data is transiently sent to your AI provider via Named Credentials - raw data never leaves your infrastructure. GPTfy is a managed package inside your Salesforce org. Zero GPTfy servers. Zero caching. Full audit trails log every AI interaction. AppExchange Security Reviewed.
Yes. Email-to-Case is native GPTfy. Salesforce Bot, Communities, SMS, WhatsApp, Slack, MS Teams, and Microsoft Copilot integrate through GPTfy's agentic AI interface. GPTfy Voice lets reps record and log support calls with one click. All channels feed into the same case record.
GPTfy works alongside native Salesforce AI features. Native tools handle lead scoring and predictions. GPTfy handles generative AI use cases: case summaries, knowledge retrieval, sentiment analysis, and email-to-case automation using your choice of AI model. Many customers run both. GPTfy deploys in days with 20+ pre-built prompts.
GPTfy charges a fixed per-user/month fee with unlimited prompts. No per-conversation charges, no credit consumption, no overages. Service teams with high interaction volumes pay the same whether agents run 10 or 10,000 prompts a day. You pay your AI provider directly at your negotiated cloud rates.
Configurable. It either opens a case or redirects to a live agent depending on your setup. The chatbot grounds every response in your knowledge base data with guard rails to prevent hallucination. It preserves full conversation context so the customer never repeats themselves.
Show Us Your Toughest Case
30 minutes. Your Salesforce data. Bring the case with 47 emails and 3 escalations. Watch GPTfy generate the case brief, surface the right Knowledge Article, and score sentiment. No commitment required.
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Case Study: 97% Case Deflection
Fortune 500 company achieves 22.5K+ monthly automated chats in 76 days.
RAG for Salesforce
Ground AI responses in Knowledge articles and case history
Demo: Email-to-Case
Watch AI classify, route, and respond to inbound cases
Explore GPTfy
Full overview of GPTfy's AI capabilities for Salesforce teams.
100% Salesforce Native, AppExchange Security Approved
GPTfy runs fully inside your Salesforce org, protecting sensitive data with multi-layered PII safeguards and ensuring compliance with GDPR, FINRA, HIPAA, and more.