Grunt work lowers CSAT
of Reps overwhelmed by tool juggling.
Agree AI gives reps more time.
Agents, Crush CSAT & Resolution Times
Surface Knowledge in 1-Click
GPTfy AI instantly surfaces relevant case context and knowledge articles using advanced semantic search technology.
Answer Customers Instantly
Deliver accurate responses in seconds with AI trained on your knowledge base and case history.
Team Leads, KPIs & Team Metrics
Monitor Service Quality in Real-Time
Analyze customer sentiment across chat, call transcripts, emails, and notes to prevent escalations. Powered by our AI-driven insights platform.
Optimize Knowledge Management
Identify specific knowledge gaps through AI analysis, then automate targeted article creation.
Directors, ROI & Service Operations
Gain Actionable Insights
Get automated case sentiment analysis and deeper insights by applying AI to unstructured support data.
Improve Knowledge Management
Surface knowledge gaps and update documentation with AI-assisted content generation for better self-service.
Why Leading Companies Choose GPTfy for Service Cloud
AHT Reduced by 47%
Agents spend 26 fewer minutes per hour searching for information and drafting responses, handling 2.1x more cases in the same time.
Boost FCR by 35%
End frustrating follow-ups and transfers. AI-powered knowledge instantly delivers the right solution on the first customer interaction.
Increase CSAT by 24% in 30 Days
Customers don't want 'friendly' service—they want fast, accurate resolutions. Deliver both and watch satisfaction metrics climb immediately.
More resolutions. Fewer escalations.
Discover how GPTfy AI can transform your Service Cloud experience in 30 minutes. We'll show you real examples based on your use cases.
Book 45 mins. Discuss your use cases.100% Salesforce Native. AppExchange Security Approved.
GPTfy runs fully inside your Salesforce org, protecting sensitive data with multi-layered PII safeguards and ensuring compliance with GDPR, FINRA, HIPAA, and more.