Grunt work lowers CSAT
of Reps overwhelmed by tool juggling.
Agree AI gives reps more time.
Agents, Crush CSAT & Resolution Times
Surface Knowledge in 1-Click
GPTfy AI instantly surfaces relevant case context and knowledge articles using advanced semantic search technology.
Answer Customers Instantly
Deliver accurate responses in seconds with AI trained on your knowledge base and case history.
Team Leads, KPIs & Team Metrics
Monitor Service Quality in Real-Time
Analyze customer sentiment across chat, call transcripts, emails, and notes to prevent escalations. Powered by our AI-driven insights platform.
Optimize Knowledge Management
Identify specific knowledge gaps through AI analysis, then automate targeted article creation.
Directors, ROI & Service Operations
Gain Actionable Insights
Get automated case sentiment analysis and deeper insights by applying AI to unstructured support data.
Improve Knowledge Management
Surface knowledge gaps and update documentation with AI-assisted content generation for better self-service.
Why Leading Companies Choose GPTfy for Service Cloud
AHT Reduced by 47%
Agents spend 26 fewer minutes per hour searching for information and drafting responses, handling 2.1x more cases in the same time.
Boost FCR by 35%
End frustrating follow-ups and transfers. AI-powered knowledge instantly delivers the right solution on the first customer interaction.
Increase CSAT by 24% in 30 Days
Customers don't want 'friendly' service—they want fast, accurate resolutions. Deliver both and watch satisfaction metrics climb immediately.
Frequently Asked Questions
How much can AI for Service Cloud reduce average handle time?
AI for Service Cloud typically reduces average handle time (AHT) by 47%, allowing agents to handle 2.1x more cases while maintaining quality.
Does GPTfy AI for Service Cloud integrate with existing workflows?
Yes, GPTfy is 100% Salesforce-native and integrates seamlessly with existing Service Cloud workflows, custom objects, and business processes.
How quickly can we see CSAT improvements?
Most customers see CSAT improvements of 24% within 30 days of implementation, with faster resolution times and more accurate responses.
Is customer data secure with GPTfy Service Cloud AI?
Absolutely. GPTfy runs entirely within your Salesforce org with enterprise-grade security, multi-layered PII protection, and full compliance with industry standards.
More resolutions. Fewer escalations.
Discover how GPTfy AI can transform your Service Cloud experience in 30 minutes. We'll show you real examples based on your use cases.
Book 45 mins. Discuss your use cases.100% Salesforce Native. AppExchange Security Approved.
Unlike other AI solutions that can send your case details and service records to 3rd Party AI systems without masking, GPTfy runs in your Salesforce Org and uses your company's secured AI infrastructure. Get Multi-layered PII protection, and comply with PCI-DSS, GDPR & service industry standards.