Every Email. Pre-Analyzed. Pre-Answered.

Many Salesforce customers still rely on Email-to-Case because it's simple and familiar. But for support teams, manually reading, routing, and replying to every customer email takes time — slowing response rates and increasing agent workload. Even with self-service portals and chatbots, customers continue to email for help. GPTfy transforms this workflow — turning every incoming email into an intelligently analyzed, auto-resolved case right inside Salesforce. Let's see how. A customer sends an email to the company's support address — in this case, asking if GPTfy protects personal identifiable information. The message lands in the support inbox like any normal customer enquiry. As soon as a customer email arrives, GPTfy automatically creates a case from it. Here we can see the new case record with the subject line, "Enquiry: does GPTfy protect my PII?" At this point, GPTfy steps in — analyzing the email content to understand intent, topic, and tone. GPTfy's Intelligent Routing instantly extracts key context from the email. It summarizes what the user needs help with, classifies the case type, and detects sentiment for the agent — all within seconds. In this case, GPTfy classifies the type as "Question" and detects that the sentiment is neutral. Without any manual reading, the agent can already see that this is an enquiry about GPTfy's protection of personal data. Next, GPTfy performs Root Cause Analysis. It determines that the issue arises from a customer question about privacy features — specifically, how GPTfy handles personal identifiable information. This context ensures the case is routed to the correct team, such as Security or Compliance Support. Once analyzed, GPTfy uses your company's connected knowledge base to propose a resolution. It drafts an AI-generated subject line and a complete, context-aware email response ready for the agent to review and send. Behind the scenes, GPTfy syncs with your Salesforce Knowledge Articles, FAQs, internal documentation, and product guides using a RAG model — ensuring responses are always accurate, current, and consistent with your tone and policies. At this point the enterprise can decide if they want to automatically send this email to the customer or put a support rep in the process to vet and customize the response. If the enterprise opts for complete automation, this is how an email response will look. GPTfy enables enterprises to customize the whole experience as per their specific needs. Routing rules, response triggers, and escalation criteria can all be configured to match their support processes and quality standards. This gives enterprises the flexibility to automate confidently, while keeping complete control over customer experience. For agents, this means every email arrives pre-understood, pre-classified, and often pre-answered. They simply review, approve, and send — saving minutes per case and focusing on exceptions that truly need human judgment.