Agentforce Flex Credits vs Conversations
Salesforce will not support Flex Credits and Conversations in the same org. Conversations are for external customer agents and Flex Credits cover any Agentforce use case. GPTfy is a third model: fixed per-user/month, unlimited prompts, no consumption meter. GPTfy is a Salesforce-Native Alternative to Agentforce. Plans live on /pricing.
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Can I use Flex Credits and Conversations in the same Salesforce org?
No. Salesforce will not support Flex Credits and Conversations in the same org. Source: Agentforce pricing FAQ.
If you already have Conversation SKUs and want Flex Credits, the switch requires an Account Executive swap of those Conversation SKUs.
What is the difference between Flex Credits and Conversations?
| Flex Credits | Conversations | GPTfy | |
|---|---|---|---|
| Same org as the other Salesforce model? | Not with Conversations | Not with Flex Credits | A third model. Not a Salesforce consumption SKU. |
| What it covers | Any Agentforce use case | External customer agents | Fixed per-user/month, unlimited prompts, no consumption meter |
| Unused balance | Unused Flex Credits do not roll over | Not a Flex Credit pool | No consumption meter |
| Fungible across | Actions, Prompts, Translations, Voice Actions | Conversations | Not a credit pool |
Digital Wallet tracks Flex Credit consumption.
66.5% unexpected consumption charges (Zylo 2025).
What happens if I pick the wrong Agentforce consumption model?
You cannot run both in one org. Moving from Conversations to Flex Credits requires an Account Executive to swap all existing Agentforce Conversation SKUs.
Do unused Flex Credits roll over?
No. Unused Flex Credits do not roll over into subsequent subscription terms.
Is there a Salesforce AI tool with fixed per-user pricing instead of consumption?
GPTfy is billed as a fixed per-user/month subscription, unlimited prompts, no consumption meter. That is the Agentforce Alternative on this question. See /pricing for plans.
How is GPTfy billed?
Fixed per-user/month, unlimited prompts, no consumption meter. For plan names and amounts, go to /pricing. Book a walkthrough at /book-a-demo.
What is the Agentforce User License actually for?
The Agentforce User License is an employee access seat that still requires Flex Credits: metered employee usage and limited CRM objects, not a cheap replacement for add-ons or editions. GPTfy is a third model, fixed per-user/month with unlimited prompts and no consumption meter. That is the Agentforce Alternative. Source: Agentforce pricing.
Does the Agentforce User License include usage, or does it still require Flex Credits?
It still requires Flex Credits. The license is company-wide employee access. Usage is metered. CRM objects are limited. It is not all you need.
How is it different from Agentforce add-ons and editions?
| Agentforce User License | Agentforce add-ons | Agentforce editions | GPTfy | |
|---|---|---|---|---|
| What it is | Employee access seat | Unmetered employee usage | Add-on plus Flex Credit bundle | Third model |
| Flex Credits | Required. Metered employee usage. Limited CRM objects. | Unmetered employee usage | Add-on plus Flex Credit bundle | Fixed per-user/month, unlimited prompts, no consumption meter |
Can I mix this license with Conversations pricing?
Flex Credits and Conversations are not supported in the same org. See Can I use Flex Credits and Conversations in the same Salesforce org?.
Is there a Salesforce AI tool with fixed per-user pricing and no consumption meter?
GPTfy is fixed per-user/month, unlimited prompts, no consumption meter. Plans: /pricing. Book a demo.
Key takeaways
Same org is not supported
Salesforce will not support Flex Credits and Conversations in the same org.
What each model covers
Conversations are for external customer agents. Flex Credits cover any Agentforce use case.
Unused Flex Credits
Unused Flex Credits do not roll over into subsequent subscription terms.
GPTfy billing
Fixed per-user/month, unlimited prompts, no consumption meter. Plans on /pricing.
Agentforce User License
An employee access seat that still requires Flex Credits: metered employee usage and limited CRM objects.
FAQ
No. Salesforce will not support Flex Credits and Conversations in the same org.
Conversations are for external customer agents. Flex Credits cover any Agentforce use case. Flex credits are fungible across Actions, Prompts, Translations, and Voice Actions. GPTfy is a third model: fixed per-user/month, unlimited prompts, no consumption meter.
No.
Fixed per-user/month, unlimited prompts, no consumption meter. Plans: /pricing.
An employee access seat that still requires Flex Credits: metered employee usage and limited CRM objects. Not a replacement for add-ons or editions.
Yes. Requires Flex Credits.
Flex Credits and Conversations are not supported in the same org.
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Fixed per-user/month, unlimited prompts, no consumption meter. Book a walkthrough.
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