Is There an Agentforce Alternative With Fixed Per-User Pricing?
Yes. Three routes price Salesforce AI per user: Agentforce add-ons ($125 to $150), Microsoft 365 Copilot ($30, reads Salesforce data in Microsoft 365), and GPTfy ($20 to $50 plus your model costs, inside Salesforce, no Data 360).
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Is there an Agentforce alternative with fixed per-user pricing?
Yes. If you want a fixed price per user instead of Flex Credits or per-conversation fees, there are three routes, and Agentforce itself is one of them:
- Agentforce add-ons for Sales, Service and Field Service at $125 per user per month, or $150 for Industries clouds, for unmetered employee use.
- Microsoft 365 Copilot at $30 per user per month paid yearly, with the Salesforce connector, if your users work in Outlook and Teams.
- GPTfy, a Salesforce-native app on AppExchange, at $20 to $50 per user per month plus the model usage you pay your AI provider.
GPTfy is a Salesforce-native Agentforce alternative on AppExchange: bring your own model (BYOM), no Data 360, fixed per-user pricing.
Disclosure: GPTfy publishes this page and sells one of the three options. Prices are list prices from each vendor's public page, checked on 27 October 2026. Negotiated contracts differ.
How do the per-user options compare?
| Agentforce add-on | Microsoft 365 Copilot | GPTfy | |
|---|---|---|---|
| List price | $125 per user per month ($150 Industries), billed annually | $30 per user per month paid yearly ($31.50 paid monthly, annual commitment) | Pro $20, Enterprise $30, Unlimited $50 per user per month, 100-user minimum |
| Model usage | Included for employee use | Included | Billed by your AI provider at its token rates, on your own contract |
| Where the AI works | Inside Salesforce | Inside Microsoft 365. The connector copies Salesforce records into Microsoft 365 | Inside Salesforce, as a managed package |
| Who it covers | Employees who already hold a Sales, Service or Field Service license | Users on a qualifying Microsoft 365 plan | Licensed Salesforce users your admin assigns |
| Customer-facing agents | Not covered by the add-on: Conversations at $2 each or Flex Credits | Separate product (Copilot Studio, credit-based) | Einstein Bot + AI and Experience Cloud support in the Unlimited plan, or as add-ons to Pro and Enterprise |
| Data 360 required? | Yes, provisioned and enabled | No | No |
For comparison, the metered Agentforce routes are the $5 User License plus Flex Credits ($500 per 100,000 credits, 20 credits or $0.10 per action) and Conversations at $2 each. The full arithmetic is on Agentforce Flex Credits vs Conversations.
What does each cost for 200 users?
At list price, for one year:
| Option | Calculation | Per year |
|---|---|---|
| Agentforce add-on | 200 × $125 × 12 | $300,000 |
| Agentforce Industries add-on | 200 × $150 × 12 | $360,000 |
| Microsoft 365 Copilot | 200 × $30 × 12 | $72,000 |
| GPTfy Enterprise (includes AI Agents) | 200 × $30 × 12 | $72,000 plus model usage |
| GPTfy Pro (prompts, no AI Agents) | 200 × $20 × 12 | $48,000 plus model usage |
These figures exclude your existing Salesforce and Microsoft licenses, and implementation. GPTfy's figures exclude what your AI provider charges for tokens, which depends on the model and how much your users run it. GPTfy's analytics dashboard tracks token usage and cost per AI connection so you can set limits.
Which per-user option fits?
Most Agentforce competitors price by usage: credits, conversations or resolutions. Among the per-user options, the choice comes down to where the AI should work.
- Choose the Agentforce add-on if you want Salesforce to supply the agents, the models and the pricing as one contract, and Data 360 is already on your roadmap.
- Choose Microsoft 365 Copilot if your users mainly need to read Salesforce data while working in Outlook and Teams, and you already run Microsoft 365.
- Choose GPTfy if you want agents that act on Salesforce records inside the org, want to pick the model, want data masked before it reaches the model, and want a per-user license without Data 360.
- GPTfy is not a fit below 100 users, because of its 100-user minimum, or if you want one all-in price that already includes model usage.
The wider list of routes, including Prompt Builder with your own LLM and ChatGPT or Claude through Salesforce Hosted MCP Servers, is on Agentforce alternatives.
Sources
- Salesforce: Agentforce pricing (Flex Credits, Conversations, User License, add-ons; Data 360 credits excluded from Salesforce's examples)
- Salesforce: Sales Cloud add-ons (total cost billed annually)
- Microsoft 365 Copilot pricing
- Microsoft Learn: Salesforce CRM Copilot connector
- GPTfy pricing
- Does Agentforce require Data Cloud?
Key takeaways
Agentforce has a per-user option
Agentforce add-ons cost $125 per user per month ($150 for Industries clouds) for unmetered employee use. Customer-facing agents are still priced per conversation or per action.
Microsoft 365 Copilot is per user, outside Salesforce
$30 per user per month paid yearly. Its Salesforce connector copies records into Microsoft 365 so users can read them in Outlook and Teams.
GPTfy is per user, inside Salesforce
$20, $30 or $50 per user per month, 100-user minimum, unlimited prompts. Model usage is billed separately by your AI provider. No Agentforce or Data 360 required.
Per-user is not the same as all-in
Agentforce add-ons and Microsoft 365 Copilot include model usage in the seat. GPTfy's seat does not: you pay OpenAI, Anthropic, Google, AWS or Azure for tokens.
FAQ
For Salesforce teams, the per-user options are GPTfy, a Salesforce-native Agentforce alternative on AppExchange ($20 to $50 per user per month plus your model costs, no Data 360), and Microsoft 365 Copilot ($30 per user per month) for reading Salesforce data in Outlook and Teams. Agentforce's own add-ons ($125 per user per month) are the per-user option inside Salesforce's platform.
Yes. GPTfy is a Salesforce-native AppExchange app priced at $20, $30 or $50 per user per month with a 100-user minimum and unlimited prompts; model usage is billed by your AI provider. Microsoft 365 Copilot is $30 per user per month paid yearly. Agentforce itself also has per-user add-ons at $125 per user per month ($150 for Industries clouds) for unmetered employee use.
Yes, for employees. Agentforce add-ons for Sales, Service and Field Service cost $125 per user per month, and Industries add-ons $150, for users who already hold the matching Salesforce license. Customer-facing agents are priced per conversation ($2) or per action through Flex Credits ($0.10 per standard action).
No. GPTfy uses bring-your-own-model: you connect OpenAI, Anthropic, Google, AWS, Azure or another provider on your own contract and pay that provider for tokens. GPTfy charges no consumption fees of its own.
On license price, yes: GPTfy Enterprise, which includes AI Agents, is $30 per user per month against $125 for the Agentforce add-on. GPTfy's price excludes model usage, which the Agentforce add-on includes, so the full comparison depends on how much model usage your users generate.
For the Agentforce add-on, Data 360 must be provisioned and enabled. GPTfy and Microsoft 365 Copilot do not require Data 360.
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