Make Email-to-Case Better with AI
Use AI to understand and sort emails quickly, making it easier and faster to help your customers.
Service Managers, Improve Case Handling, Save Time
Use AI to Understand Email Content
Let AI read incoming emails to determine the content, product, language, and customer sentiment, saving time.
Prioritize and Route Cases Quickly
Let AI sort and prioritize cases based on importance so urgent issues get handled first.
Service Reps, Get Instant Insights, Fix Problems Faster
Get Key Details Right Away
Use AI to extract important information from emails, such as the case’s topic, the customer’s feelings, and suggested solutions, so you can start solving the problem immediately.
Apply AI-Suggested Solutions
Let AI offer possible answers based on your knowledge base, making it easy to find the right solution and send it with just a few clicks.
Service Leaders, Improve Customer Support, Lower Costs
Speed Up the Support Process
Use AI to handle the hard work of reading and sorting emails, updating cases, and suggesting solutions, helping your team solve problems faster and at a lower cost.
Ensure Consistent and Friendly Responses
Let AI help create replies that match the customer’s feelings, ensuring every response is clear, effective, and on-brand.
Check out other use cases
Easily pull insights from financial reports, contracts, and other key documents.
Use AI to help your sales team make better decisions and close more deals.
Use AI to find smart solutions, helping your team fix customer problems quickly and easily.
Frequently asked questions
GPTfy is the Salesforce-native, enterprise-grade solution that accelerates your Salesforce integration with ChatGPT.
GPTfy anonymizes and securely sends relevant Salesforce data to ChatGPT and other AI services for processing. It brings back the results right inside Salesforce. This lets your Sales, Customer Success, Marketing, and other Salesforce users benefit from AI-based automation.
GPTfy comes with drop-in integration and takes less than an hour to set up. The integration may require more time depending on the AI selected and your requirements. Contact us to understand your needs and provide a better estimate.
GPTfy processes data on the Salesforce platform before sending it to the AI server. For Salesforce’s compliance with various regulations, please refer to https://compliance.salesforce.com/en.
AI-related regulatory requirements depend on your integration and security choices. Please contact us so that we can help address this better.
Schedule a meeting with us to get started with ChatGPT integration in Salesforce. During the meeting, we will understand your needs and get you started.
