Transform Communities with Intelligence
Boost engagement by 42%, reduce support tickets by 35%, and enable 24/7 intelligent assistance
Administrators, Empower Your Communities
Easy Setup, Powerful AI Features
Configure AI assistants for your customer and partner communities directly in Salesforce Experience Cloud with no-code setup and template-based prompts.
Centralized Management
Manage AI experiences across all your communities from a single console with unified controls for content policies and usage monitoring.
Experience Users, Engage with Intelligence
Natural Language Interactions
Enable your community users to ask questions, get support, and find information using natural language conversations right within your Experience Cloud site.
Personalized Assistance
Deliver contextual help based on user profiles, past interactions, and community content to provide personalized and relevant responses.
Customer Success Managers, Transform Community Engagement
Multilingual Support
Break language barriers with AI that understands and responds in multiple languages, making your global communities more accessible and inclusive.
24/7 Intelligent Assistance
Provide always-available support even outside business hours with AI assistants that can handle routine inquiries and escalate complex issues when needed.
Powerful Capabilities
Multilingual Support
AI understands and responds in 95+ languages, making your communities accessible to global audiences without additional configuration.
Content-Aware Responses
AI automatically references your knowledge articles, discussions, and other community content to provide accurate and contextual answers.
Role-Based Access
Customize AI capabilities based on community user roles and permissions, ensuring appropriate information access.
Analytics Dashboard
Track engagement metrics, popular topics, and AI performance with comprehensive analytics tools for continuous improvement.
Frequently Asked Questions
The AI system provides comprehensive multilingual support, understanding and responding in 95+ languages without additional configuration. This makes your communities accessible to global audiences, breaking language barriers and creating more inclusive environments. The system automatically detects the user's language and provides responses in their preferred language while maintaining context and accuracy.
Yes, the system supports role-based access control, allowing you to customize AI capabilities based on community user roles and permissions. Administrators can configure different levels of access and functionality for various user types, ensuring appropriate information access while maintaining security. This is managed through a centralized console where you can set up content policies and monitor usage across all communities.
The AI system enhances community engagement through natural language interactions and personalized assistance. It provides 24/7 intelligent support, handling routine inquiries and escalating complex issues when needed. The system references your knowledge articles, discussions, and community content to deliver contextual help based on user profiles and past interactions. This has been shown to increase community participation by 40% and reduce support tickets by up to 35%.
Why Choose Experience Cloud AI
Enhanced User Experience
Provide an intuitive, conversational interface that helps users find information and solve problems faster than traditional navigation.
Increased Engagement
Boost community participation by 40% with intelligent assistance that encourages interaction and provides immediate value.
Support Deflection
Reduce support tickets by up to 35% by enabling self-service through AI-powered community assistants that resolve common issues.
Transform Your Communities: From Static Sites to Intelligent Experiences
See how GPTfy transforms your Experience Cloud communities with AI in just 30 minutes. We'll demonstrate real examples tailored to your community needs and show how to achieve 42% increase in engagement.