Einstein Chatbot Integration

Empower your support with Salesforce AI and Einstein Chatbot.

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Liked the easy and click/no-code way to configure GPT LLMs on any Salesforce object (Standard or Custom) and go-live in days.

Senior Salesforce Engineering Manager

I like it as it enables Salesforce professionals like me to leverage the AI of my choice(BYOM) in a declarative manner.

Technical Architect

Saw this Freemium App and thought to give it a try. I am not disappointed. I find it better compared to the SFDC AI cloud. Price is right.

Business Analyst

Support Manager, No more tickets overload?

Ticket Tsunami, GPTfy to the Rescue!

Sail through with GPTfy’s AI chatbot. Intelligently understanding customer intent, it integrates with your knowledge base and uses RAG to deliver precise answers. Wave goodbye to human intervention and hello to effortless resolutions.

Support Agents, Tired of playing case assignment guessing games?

Routing Roulette, No More!

GPTfy suggests ideal resolutions based on AI insights from past case data. Automatically summarizing details, extracting key issues, and identifying customer emotions, it expedites resolution by grasping the essence of each case and prioritizing the most urgent ones.

Support Teams,Worried about issues escalating unnoticed?

Sentiment Sentinel, Always on Guard!

GPTfy acts as an early warning system, continuously monitoring sentiment across case interactions to detect brewing problems. Proactively reach out to at-risk customers and turn negative situations around with timely intervention.

Ticket Tsunami, GPTfy to the Rescue!

Support Manager, No more tickets overload?

Sail through with GPTfy’s AI chatbot. Intelligently understanding customer intent, it integrates with your knowledge base and uses RAG to deliver precise answers. Wave goodbye to human intervention and hello to effortless resolutions.

Routing Roulette, No More!

Support Agents, Tired of playing case assignment guessing games?

GPTfy suggests ideal resolutions based on AI insights from past case data. Automatically summarizing details, extracting key issues, and identifying customer emotions, it expedites resolution by grasping the essence of each case and prioritizing the most urgent ones.

Sentiment Sentinel, Always on Guard!

Support Teams, Worried about issues escalating unnoticed?

GPTfy acts as an early warning system, continuously monitoring sentiment across case interactions to detect brewing problems. Proactively reach out to at-risk customers and turn negative situations around with timely intervention.

<span style=" color:#212121"AI-Powered AI-Powered <span style=" color:#8C00CF"Not HarderAnalysis Case Deflection

Support teams drowning in tickets

Capability

GPTfy’s AI chatbot intelligently handles queries to understand customer intent.

Feature

Integrates with knowledge base and uses Retrieval Augmented Generation (RAG) to deliver precise answers.

Benefit

Reduces the need for human intervention, providing effortless resolutions for both support agents and customers.

When you don’t give customers a chance to find answers themselves – or when their self-service attempts slip through the cracks – support quality suffers. GPTfy makes it easy for anyone to get the help they need, automating issue tracking, so that support teams can resolve cases faster.

<span style=" color:#212121"Intelligent Case RoutingIntelligent Case Routing <span style=" color:#8C00CF"Not HarderAnalysis & Resolution

Leave the Guessing Game Behind

Suggest optimal resolutions based on AI insights. Recommendations are provided using past case data and knowledge to expedite case resolution.

Cut Through the Noise

Automatically summarize case details and extract key issues. Quickly grasp the essence of each case. Identify customers’ emotions and needs to ensure the most urgent cases are handled first.

<span style=" color:#212121" Proactive Proactive <span style=" color:#8C00CF"Not HarderAnalysisSentiment Analysis

The Power of Prevention

GPTfy acts as an early warning system to detect potential issues before they escalate. Continuously monitor sentiment across case interactions.

Turn Frowns Upside Down

When a dip in sentiment is identified, agents can reach out to at-risk customers and turn the situation around.

<span style=" color:#212121"AI-Powered AI-Powered <span style=" color:#8C00CF"Not HarderAnalysis Case Deflection

Support teams drowning in tickets

Capability

GPTfy’s AI chatbot intelligently handles queries to understand customer intent.

Feature

Integrates with knowledge base and uses Retrieval Augmented Generation (RAG) to deliver precise answers.

Benefit

Reduces the need for human intervention, providing effortless resolutions for both support agents and customers.

When you don’t give customers a chance to find answers themselves – or when their self-service attempts slip through the cracks – support quality suffers. GPTfy makes it easy for anyone to get the help they need, automating issue tracking, so that support teams can resolve cases faster.

<span style=" color:#212121" Proactive Proactive <span style=" color:#8C00CF"Not HarderAnalysisSentiment Analysis

Support agents wasting time guessing optimal case assignment and resolution

Capability

Suggests ideal resolutions based on AI insights from past case data and knowledge.

Feature

Automatically summarizes case details, extracts key issues, and identifies customers’ emotions and needs.

Benefit

Expedites case resolution by quickly grasping the essence of each case and prioritizing the most urgent ones.

GPTfy’s AI-powered system makes it easy and efficient for agents to determine the best course of action. Then, we automate the documentation and tracking of those resolutions, so you can use them to continuously improve your support.

<span style=" color:#212121" Proactive Proactive <span style=" color:#8C00CF"Not HarderAnalysisSentiment Analysis

Potential issues escalating before they can be addressed

Capability

Acts as an early warning system to detect brewing problems by monitoring sentiment.

Feature

Continuously monitors sentiment across case interactions to identify dips.

Benefit

Allows agents to proactively reach out to at-risk customers and turn negative situations around.

Ineffective support communication leads to late-stage issues and quality problems. GPTfy makes it easy to share insights, document feedback with context, and track issues to improve support

<span style=" color:#212121"AI-Powered AI-Powered <span style=" color:#8C00CF"Not HarderAnalysis Case Deflection

Support teams drowning in tickets

Capability

GPTfy’s AI chatbot intelligently handles queries to understand customer intent.

Feature

Integrates with knowledge base and uses Retrieval Augmented Generation (RAG) to deliver precise answers.

Benefit

Reduces the need for human intervention, providing effortless resolutions for both support agents and customers.

When you don’t give customers a chance to find answers themselves – or when their self-service attempts slip through the cracks – support quality suffers. GPTfy makes it easy for anyone to get the help they need, automating issue tracking, so that support teams can resolve cases faster.

<span style=" color:#212121"Intelligent Case RoutingIntelligent Case Routing <span style=" color:#8C00CF"Not HarderAnalysis & Resolution

Leave the Guessing Game Behind

Suggest optimal resolutions based on AI insights. Recommendations are provided using past case data and knowledge to expedite case resolution.

Cut Through the Noise

Automatically summarize case details and extract key issues. Quickly grasp the essence of each case. Identify customers’ emotions and needs to ensure the most urgent cases are handled first.

<span style=" color:#212121" Proactive Proactive <span style=" color:#8C00CF"Not HarderAnalysisSentiment Analysis

The Power of Prevention

GPTfy acts as an early warning system to detect potential issues before they escalate. Continuously monitor sentiment across case interactions.

Turn Frowns Upside Down

When a dip in sentiment is identified, agents can reach out to at-risk customers and turn the situation around.

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Frequently asked questions

What is GPTfy?

GPTfy is the Salesforce-native, enterprise-grade solution that accelerates your Salesforce integration with ChatGPT.

How does GPTfy work?

GPTfy anonymizes and securely sends relevant Salesforce data to ChatGPT and other AI services for processing. It brings back the results right inside Salesforce. This lets your Sales, Customer Success, Marketing, and other Salesforce users benefit from AI-based automation.

How much time does it take to implement GPTfy?

GPTfy comes with drop-in integration and takes less than an hour to set up. The integration may require more time depending on the AI selected and your requirements. Contact us to understand your needs and provide a better estimate.

Is GPTfy GDPR, CCPA, CPRA, and HIPAA compliant?

GPTfy processes data on the Salesforce platform before sending it to the AI server. For Salesforce’s compliance with various regulations, please refer to https://compliance.salesforce.com/en.

AI-related regulatory requirements depend on your integration and security choices. Please contact us so that we can help address this better.

How can I get started with GPTfy?

Schedule a meeting with us to get started with ChatGPT integration in Salesforce. During the meeting, we will understand your needs and get you started.