Improve rep productivity with personalized case-based email drafts and AI-assisted chain of thought analysis to reduce case resolution time.
Reduce support costs using AI-generated emails with knowledgebase recommendations for Web2Case and Email2Case.
Understand and improve customer experience through sentiment analysis across cases, proactively addressing issues to prevent Red Accounts.
Gain insights into product and service usage, interactions, and overall customer experience for better renewal management and churn prevention.
Determine rep effectiveness in addressing customer cases with sentiment analysis on case comments and email interactions.
Craft AI-generated, hyper-personalized emails in various tones to address customers during different case resolution phases.
GPTfy is the Salesforce-native, enterprise-grade solution that accelerates your Salesforce integration with ChatGPT.
GPTfy anonymizes and securely sends relevant Salesforce data to ChatGPT and other AI services for processing. It brings back the results right inside Salesforce. This lets your Sales, Customer Success, Marketing, and other Salesforce users benefit from AI-based automation.
GPTfy comes with drop-in integration and takes less than an hour to set up. The integration may require more time depending on the AI selected and your requirements. Contact us to understand your needs and provide a better estimate.
GPTfy processes data on the Salesforce platform before sending it to the AI server. For Salesforce’s compliance with various regulations, please refer to https://compliance.salesforce.com/en.
AI-related regulatory requirements depend on your integration and security choices. Please contact us so that we can help address this better.
Schedule a meeting with us to get started with ChatGPT integration in Salesforce. During the meeting, we will understand your needs and get you started.