Grunt work lowers CSAT

Reps overwhelmed by tool juggling

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Customer reps are juggling with the tools instead of helping the customer.
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Support Reps, Handle Cases Faster

Personalized Email Drafts & Troubleshooting

Improve rep productivity with personalized case-based email drafts and AI-assisted chain of thought analysis to reduce case resolution time.

Automated Knowledge article recommendations for Web2Case & Email2Case

Reduce support costs using AI-generated emails with knowledgebase recommendations for Web2Case and Email2Case.

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CSM/CSRs, Drive Customer Success Proactively

Sentiment Journey & Red Account Prevention

Understand and improve customer experience through sentiment analysis across cases, proactively addressing issues to prevent Red Accounts.

Account 360 for Churn Protection

Gain insights into product and service usage, interactions, and overall customer experience for better renewal management and churn prevention.

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Service Leaders, Grow CSAT & NPS Champs

Sentiment Analysis for Rep Effectiveness

Determine rep effectiveness in addressing customer cases with sentiment analysis on case comments and email interactions.

Hyper-Personalized Emails for Case Resolution

Craft AI-generated, hyper-personalized emails in various tones to address customers during different case resolution phases.

Is AI Your New Age Genie? Discover the Future of Service

Unleash the power of AI for Service Cloud to redefine customer service experiences. Elevate support, automate tasks, and drive satisfaction to new heights.

Frequently asked questions

What is GPTfy?

GPTfy is the Salesforce-native, enterprise-grade solution that accelerates your Salesforce integration with ChatGPT.

How does GPTfy work?

GPTfy anonymizes and securely sends relevant Salesforce data to ChatGPT and other AI services for processing. It brings back the results right inside Salesforce. This lets your Sales, Customer Success, Marketing, and other Salesforce users benefit from AI-based automation.

How much time does it take to implement GPTfy?

GPTfy comes with drop-in integration and takes less than an hour to set up. The integration may require more time depending on the AI selected and your requirements. Contact us to understand your needs and provide a better estimate.

Is GPTfy GDPR, CCPA, CPRA, and HIPAA compliant?

GPTfy processes data on the Salesforce platform before sending it to the AI server. For Salesforce’s compliance with various regulations, please refer to

AI-related regulatory requirements depend on your integration and security choices. Please contact us so that we can help address this better.

How can I get started with GPTfy?

Schedule a meeting with us to get started with ChatGPT integration in Salesforce. During the meeting, we will understand your needs and get you started.