Deflect Cases. Delight Customers.

GPTfy integrates with Salesforce Experience Cloud to provide an AI-powered self-service layer. When a customer types a question in the portal, GPTfy processes the query against your knowledge base, case history, and product documentation, then returns an accurate, context-aware response. If the answer resolves the customer's question, no case is created — deflecting volume from your service team.

GPTfy draws from your Salesforce knowledge articles, historical case data, product documentation, and any other content you configure. Responses are grounded in your actual data, ensuring accuracy and consistency with your organization's approved information.

When GPTfy determines it cannot fully resolve a customer's question, it seamlessly escalates to case creation. The full context of the conversation — the customer's question and the AI's partial response — is preserved in the new case, so the agent has complete context without asking the customer to repeat themselves.

No. GPTfy runs natively inside Salesforce Experience Cloud. There is no external chatbot vendor, no separate integration, and no additional platform to manage. The entire case deflection workflow operates within your existing Salesforce environment.

By resolving common questions before a case is ever created, GPTfy reduces inbound case volume for your service team. Agents spend less time on repetitive questions and more time on complex issues that require human judgment. Teams typically see measurable case deflection rates within weeks of deployment.

GPTfy is a 100% Salesforce-native AppExchange app that works with your existing Experience Cloud license. No Data Cloud or Agentforce license is required. GPTfy connects to your chosen AI models and runs entirely within your Salesforce org.