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GPTfy - Salesforce Native AI Platform

Sync Email to Salesforce. Full Context, No Manual Logging.

GPTfy Email Sync connects Gmail or Outlook to Salesforce so reps see inbox in the CRM, match emails to contacts and opportunities, and use autosync so the right emails are logged automatically—with controls to exclude marketing or internal mail.

Most sales email lives in Gmail or Outlook; only a fraction gets logged in the CRM. Email Sync brings inbox into Salesforce, matches threads to contacts and opportunities, and with autosync runs on a schedule you set; exclusions (e.g. marketing, internal) keep the CRM relevant so AI and Account 360 have full context.

What's inside this demo

Inbox in Salesforce

  • Connect Gmail or Outlook; view and select emails from your inbox inside Salesforce (built into the GPTfy package, not a separate plugin).
  • Quick match links the selected email to the right contact and account; optionally choose the opportunity to log under.

Full Conversation Context

  • Logged emails give the CRM complete context of rep–customer conversations so Account 360 and other AI prompts have accurate data.
  • Reps don't switch ecosystems to log every email; the workflow is automated.

Autosync and Controls

  • Set sync frequency (e.g. every 8 hours or daily); emails are synced automatically according to your rules.
  • Exclude marketing emails and internal domains so only relevant customer communication is synced.

Use this video when

Only a fraction of rep–customer email makes it into Salesforce and you want full context for forecasting and AI.

You want to stop asking reps to manually log emails and switch between email and CRM.

You use Account 360 or other AI and need the CRM to have complete email context.

Frequently asked questions

The demo shows GPTfy Workspace Sync's Email Sync feature pulling emails from Gmail into Salesforce. Starting from a sales scenario where only a fraction of rep-customer emails make it into the CRM, the demo shows: connecting a Gmail account to Salesforce via GPTfy, viewing inbox emails inside Salesforce, selecting an email and using Quick Match to automatically link it to the right contact and account (based on email address matching), associating the email with an opportunity, and importing it. It also covers autosync—which runs on a schedule and applies exclusion rules to keep only relevant emails (no marketing mail, no internal domains).

Email Sync supports Gmail and Microsoft Outlook (via Microsoft 365 / Exchange). It works on any Salesforce org with Activities enabled, including Sales Cloud, Service Cloud, and CPQ orgs. It is part of the GPTfy managed package and does not require a separate Einstein Activity Capture license. Synced emails are stored as Salesforce Tasks (Email Activity records) with full field access, making them available to Flows, reports, dashboards, and all GPTfy AI prompts.

In GPTfy Workspace Sync, connect your Gmail or Outlook account via OAuth. Once connected, you can view your inbox and import emails manually. For autosync, go to AI Settings within Email Sync and configure: sync frequency (e.g. every 8 hours or daily), exclusion rules for marketing emails, and exclusion of internal domains (so emails between coworkers are not logged). After saving, GPTfy will automatically sync qualifying emails to Salesforce on the schedule you set. Quick Match uses email address lookups against Contact records to automatically suggest the right contact and account for each imported email.

Email Sync syncs email metadata and body text to Salesforce as Task records. The sender, recipient, subject, date, and body are captured. Email attachments are not synced by default (behavior varies by configuration). The sync is one-way—from Gmail/Outlook to Salesforce—so emails are not modified in the original inbox. Exclusion rules ensure that marketing emails and internal communications do not clutter the CRM. No email credentials are stored by GPTfy; authentication is handled via OAuth tokens managed by Salesforce Named Credentials.

GPTfy's Account 360 and AI prompts use Data Context Mappings to pull related records—including email activities—as context when generating insights. If only 30% of emails are logged manually, AI summaries, deal health scores, and next-step recommendations are based on incomplete information. With Email Sync running automatically, the CRM has the full conversation history between reps and customers, giving AI prompts the complete picture. This directly improves the accuracy of deal summaries, risk signals, commitment extraction, and any other AI feature that depends on communication history.

Salesforce Inbox and Einstein Activity Capture (EAC) are similar tools but differ in data storage and licensing. EAC stores email activity in a separate Salesforce-managed data store (not native records) and requires Sales Cloud Einstein licensing. GPTfy Email Sync stores emails as native Salesforce Task records with full access for all features, Flows, and AI prompts. Use GPTfy Email Sync if you want emails as native Salesforce records without EAC, if you want precise control over what gets synced (domain and marketing exclusions), or if you want the synced emails to feed directly into GPTfy AI processing.

Ready to see this in your Salesforce org?

Book a 45-minute session and we'll walk through this use case using your own data.

Video transcript
Hello. And I have a question. So how many emails do you think that your sales team receives on a, on any day? 50. A hundred, and how many do you think make it to the CRM? I would say 30% on a very good day. And this results in a lot of, uh, you know, misinformation or I say incomplete information inside your CRM, and that affects your forecast. And you know the context. The problem is your sales reps are having the real conversation on their email threads with their client right on Gmail or Outlook. That's where the real conversation is happening, and the CRM Salesforce basically demands them to stop all that. You know, completely jump ecosystem switch context and log every email and, uh, which is a bottleneck. And that is not a training problem at this point. It is a workflow problem because all of this should be happening automatically using AI. You know, your rep shouldn't be stopping all the work that he's doing and, uh, you know, just to log emails. And that's exactly what, uh, you know, we at GPTfy set out to solve. As our GPTfy, we created something we call workspace sync, right? And it has, uh, various features in it, as you can see. So we have an email sync, calendar sync and task sync, and uh, a scheduler. And we will cover everything. And, let's start with some basic information. Let me lay some groundwork before I jump into the demo, right? Okay. I have, this is a normal account inside my org. It's called United Oil and Gas Corp. And one of the contacts in it, uh, are we green over here? I have put my personal email ID over here. Right. And, uh, just so you know, because that will be relevant later, I'm gonna send an email and we'll see email sync in action. So what does Workspace Sync do? As I was saying earlier, it automates. That particular bottleneck of your sales rep manually logging emails and, you know, just completely replace it with AI. So as you can see, you can see Outlook and Gmail. GPTfy allows integration with both. For this demo, I am gonna showcase through my Gmail. So I have connected my, uh, you know, each email account over here and I can basically using email sync I can access all of my inbox right here. Inside my Salesforce natively. And this is not like a plugin or a like an extra thing. This comes in, built with our package. And, uh, let's see it in action, shall we? So I'm here inside my personal email account and I have drafted this email and I'm sending it to, you know, uh, myself. And this is the email ID of the contact, which I have put in, in United Oil and Gas. So let's send this email. Sent. Alright, I'm gonna refresh this again and, uh, all right, here it is, the email that we sent. And as you can see, when I selected that particular email, it shows like, you know, one email it selected and I can import that selected particular email and. Quick match. See, this was a particular contact that we, added my personal email ID to, and it has automatically, you know, picked that up. This, this is a particular account that it, this particular contact is associated with. And, uh, you know, you can pick and choose the opportunity over there, which you want to, this particular email to get logged into. Right. But, and I'm showing you this manually just for the demo's sake. All of this process, and I'm just gonna hit import, right? We can see over here in the United Oil and Gas, that particular email would've been logged under this particular account. And the whole idea over here is, you get the email or the sales rep gets, you know, you can see, we can see the email over here. The idea is that the sales rep gets the whole context. Oh, you know, whole conversation your CRM has. The whole idea about what conversations are happening between your sales rep and your customer, right? And using GPTfy and you, you know, go for like an account 360, the AI process. The AI gets the data, which has the complete context and it can give you actual real insights, which are correct and relevant, right? And I showed this completely manually, I understand. But this whole process, which I showed can be run completely automatically. So we have something, we call Autosync and which allows the, uh, end user to just, uh, you know, set a time, uh, like I know how, how often they want their emails or, you know, to be synced. So when I go into AI settings over here. I think, we allow, we have allowed the user to basically, you know, they can choose to exclude marketing emails, exclude internal domains, because you don't want internal communications to be synced up, you know, under an account or something. So the user has complete ac, you know, complete control of what emails they want to be synced, and they will be synced automatically and regularly, and they can choose. And have full control on it. You can see over here, right? I just frequency daily and like in every eight hours it's gonna sync everything. And this solves that workflow problem that I was mentioning earlier, right? Your sales rep doesn't necessarily need to stop all of its work jump, you know, ecosystem switch context, and then log every email. Using GPTfy, you can actually leverage AI to do all of that for you automatically saving your sales reps, a lot of time increasing efficiency and allowing your CRM to have a complete context of what's actually happening in, in conversations between your sales rep and your customer. If you would like to see this or any other particular use cases in action, do book a demo with us and we would love to have a conversation with you. Thank you so much.

Last updated: March 2026