Sync Email to Salesforce. Full Context, No Manual Logging.
GPTfy Email Sync connects Gmail or Outlook to Salesforce so reps see inbox in the CRM, match emails to contacts and opportunities, and use autosync so the right emails are logged automatically—with controls to exclude marketing or internal mail.
Most sales email lives in Gmail or Outlook; only a fraction gets logged in the CRM. Email Sync brings inbox into Salesforce, matches threads to contacts and opportunities, and with autosync runs on a schedule you set; exclusions (e.g. marketing, internal) keep the CRM relevant so AI and Account 360 have full context.
What's inside this demo
Inbox in Salesforce
- Connect Gmail or Outlook; view and select emails from your inbox inside Salesforce (built into the GPTfy package, not a separate plugin).
- Quick match links the selected email to the right contact and account; optionally choose the opportunity to log under.
Full Conversation Context
- Logged emails give the CRM complete context of rep–customer conversations so Account 360 and other AI prompts have accurate data.
- Reps don't switch ecosystems to log every email; the workflow is automated.
Autosync and Controls
- Set sync frequency (e.g. every 8 hours or daily); emails are synced automatically according to your rules.
- Exclude marketing emails and internal domains so only relevant customer communication is synced.
Use this video when
Only a fraction of rep–customer email makes it into Salesforce and you want full context for forecasting and AI.
You want to stop asking reps to manually log emails and switch between email and CRM.
You use Account 360 or other AI and need the CRM to have complete email context.
Frequently asked questions
The demo shows GPTfy Workspace Sync's Email Sync feature pulling emails from Gmail into Salesforce. Starting from a sales scenario where only a fraction of rep-customer emails make it into the CRM, the demo shows: connecting a Gmail account to Salesforce via GPTfy, viewing inbox emails inside Salesforce, selecting an email and using Quick Match to automatically link it to the right contact and account (based on email address matching), associating the email with an opportunity, and importing it. It also covers autosync—which runs on a schedule and applies exclusion rules to keep only relevant emails (no marketing mail, no internal domains).
Email Sync supports Gmail and Microsoft Outlook (via Microsoft 365 / Exchange). It works on any Salesforce org with Activities enabled, including Sales Cloud, Service Cloud, and CPQ orgs. It is part of the GPTfy managed package and does not require a separate Einstein Activity Capture license. Synced emails are stored as Salesforce Tasks (Email Activity records) with full field access, making them available to Flows, reports, dashboards, and all GPTfy AI prompts.
In GPTfy Workspace Sync, connect your Gmail or Outlook account via OAuth. Once connected, you can view your inbox and import emails manually. For autosync, go to AI Settings within Email Sync and configure: sync frequency (e.g. every 8 hours or daily), exclusion rules for marketing emails, and exclusion of internal domains (so emails between coworkers are not logged). After saving, GPTfy will automatically sync qualifying emails to Salesforce on the schedule you set. Quick Match uses email address lookups against Contact records to automatically suggest the right contact and account for each imported email.
Email Sync syncs email metadata and body text to Salesforce as Task records. The sender, recipient, subject, date, and body are captured. Email attachments are not synced by default (behavior varies by configuration). The sync is one-way—from Gmail/Outlook to Salesforce—so emails are not modified in the original inbox. Exclusion rules ensure that marketing emails and internal communications do not clutter the CRM. No email credentials are stored by GPTfy; authentication is handled via OAuth tokens managed by Salesforce Named Credentials.
GPTfy's Account 360 and AI prompts use Data Context Mappings to pull related records—including email activities—as context when generating insights. If only 30% of emails are logged manually, AI summaries, deal health scores, and next-step recommendations are based on incomplete information. With Email Sync running automatically, the CRM has the full conversation history between reps and customers, giving AI prompts the complete picture. This directly improves the accuracy of deal summaries, risk signals, commitment extraction, and any other AI feature that depends on communication history.
Salesforce Inbox and Einstein Activity Capture (EAC) are similar tools but differ in data storage and licensing. EAC stores email activity in a separate Salesforce-managed data store (not native records) and requires Sales Cloud Einstein licensing. GPTfy Email Sync stores emails as native Salesforce Task records with full access for all features, Flows, and AI prompts. Use GPTfy Email Sync if you want emails as native Salesforce records without EAC, if you want precise control over what gets synced (domain and marketing exclusions), or if you want the synced emails to feed directly into GPTfy AI processing.
Ready to see this in your Salesforce org?
Book a 45-minute session and we'll walk through this use case using your own data.
Video transcript
Last updated: March 2026
