GPTfy Glossary
Generative AI
AI systems that produce new content — text, images, code, audio — rather than just classifying or predicting from existing data.
Generative AI is the broad category for AI that creates new outputs. Large language models (GPT-4, Claude, Gemini) generate text. Diffusion models (Stable Diffusion, DALL-E) generate images. Code models (Copilot, Cursor) generate code. The defining shift from older "predictive AI" is that the output isn't a label or number — it's open-ended creative content.
For Salesforce: generative AI use cases include draft email replies, case summaries, knowledge article creation from resolved tickets, sales call summaries, prompt-driven CPQ quote building, and natural-language reporting. The Einstein GPT / Agentforce wave is Salesforce's productized generative-AI offering.
The line between "generative" and "agentic" is increasingly blurred. A pure generative AI just produces content in response to a prompt. An agentic AI takes actions and uses tools. Many production systems combine both — the LLM generates a response, then the agent layer decides whether to send it, log it, or escalate.
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