WISMO Answers. Without The Chase.
Resolve where-is-my-order questions with live Business Central order data inside Salesforce without chasing updates
Surface live order status, delivery detail, and fulfilment updates from Dynamics 365 inside Salesforce so support agents resolve where-is-my-order cases on the first call — no hold time, no ERP logins.
What's inside this demo
Resolve WISMO On First Call
- Live Business Central order and delivery status inside Salesforce
- Agents answer WISMO questions without putting customers on hold
- Reduce case handle time on order-related inbound contacts
Reduce Hold Time
- No ERP logins or system switching for support agents
- Give agents the same order visibility as the warehouse team
- Reduce follow-up calls generated by unresolved WISMO queries
Use this video when
Support agent resolving a where-is-my-order case on a live call
CS team reducing handle time on order-status inbound volume
Account manager answering a customer order query before a check-in
Service leader measuring WISMO resolution rate and first-contact resolution
Ready to see this in your Salesforce org?
Book a 45-minute session and we'll walk through this use case using your own data.
Last updated: April 2026